The online computer support offerings cost between $19.95 and $125 for a one-time service-similar to the cost of taking a computer to a shop.
Privacy was an initial concern, but we could see the mouse maneuvering through our files and all actions were transparent. For each request, we cited specific problems. While some full-service companies may also provide remote help, we focused on companies that provide virtual assistance exclusively. We picked four such computer support services to test on well-used, finicky laptops. And because they connect virtually, a reliable Internet connection is always necessary for the service.
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The companies can’t fix physical issues like a cracked screen or a malfunctioning keyboard. There are many such offerings on the Internet and quality is difficult to discern.
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The services claim to get rid of annoying error messages or viruses, increase computer speed or deal with other software problems. Technicians use an Internet connection to check your computer remotely-you simply have to give up control of your mouse for a few hours. But a host of online computer repair services say they solve computer woes by connecting virtually to your machine. By ALINA DIZIK Fixing the hiccups of a home computer is an annoyance-lugging it to a store is time consuming and following directions over the phone can get frustrating.
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